Welcome to Guardian Pest & Termite (Segue Environmental, LLC). These Terms & Conditions (“Terms”) govern your use of our services, website, and interactions with our team. By using our services, you agree to comply with and be bound by the following Terms.

1. Definitions

“Company” refers to Guardian Pest & Termite (Segue Environmental, LLC).
“Client” or “you” refers to the individual or business requesting services.
“Services” include pest control, inspection, extermination, removal, monitoring, prevention, and related services provided by us.

2. Service Scope & Limitations

All services are performed according to industry standards and applicable regulations.
Treatment results may vary depending on pest type, severity, and environmental conditions at the time of service.
We do not guarantee complete eradication unless specified in a written agreement. Structural repairs are not included unless explicitly stated.

3. Service Appointments

Appointments must be scheduled in advance.
Missed appointments or cancellations with less than 24 hours’ notice may be subject to a service fee.
In urgent or high-risk situations, response times may vary depending on availability and safety conditions.

4. Client Responsibilities

Clients agree to:

Provide accurate information about the property and infestation

Prepare the property as instructed prior to treatment

Follow all post-service recommendations

Inform us of any health concerns, allergies, pets, or sensitive conditions that may be affected

5. Payments & Fees

Payment is due at the time of service unless otherwise agreed.
We accept approved payment methods including debit and credit cards.
Recurring service plans may be billed monthly, quarterly, or annually.
Late payments may result in service interruption or additional fees.

6. Refund Policy

We aim to provide reliable and effective services. If you are not satisfied, please notify us within 7 days.
Follow-up services or adjustments may be provided at our discretion after review.
Refunds are not guaranteed and may not apply if service recommendations were not followed.

7. Guarantees & Limitations

Some services may include limited warranties or follow-up visits, depending on the treatment type.
Due to environmental factors and pest behavior, recurrence may occur even after treatment.
Our services focus on reduction, control, prevention, and long-term protection—not permanent guarantees unless specified.

8. Use of Products

We use products approved for pest control and apply them responsibly in accordance with safety standards.
If you have sensitivities, pets, children, or health concerns, please inform us before service so alternatives or precautions can be discussed.

9. Property Access & Liability

Clients must provide safe and reasonable access to the property for inspection and treatment.
We are not responsible for inaccessible areas or hidden conditions not disclosed prior to service.
We take reasonable care during service but are not liable for pre-existing damage or undisclosed hazards.

10. Website Use & Content

All content on our website is the property of Deal Pest Control and may not be copied or reused without permission.
Any information submitted through forms or inquiries will be handled in accordance with our Privacy Policy.

11. Privacy & Data Protection

We respect your privacy and handle all personal information responsibly.
We do not sell or share your data with third parties except where required for service delivery or legal compliance.
For more details, please refer to our Privacy Policy.

12. Termination of Service

We reserve the right to refuse or terminate services in cases of:

Non-payment

Unsafe working conditions

Abusive or inappropriate behavior

Failure to follow required service preparation or safety instructions

Clients may cancel recurring services with written notice in accordance with their agreement.

13. Dispute Resolution

We aim to resolve any concerns promptly and fairly.
If a dispute cannot be resolved informally, it may be handled in accordance with local laws where services are provided.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted on our website and take effect immediately upon posting. Continued use of our services indicates acceptance of updated Terms.

15. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Guardian Pest & Termite
By email: [email protected]

By phone: (803)-913-9776

By mail: 120 Academy St, STE 102-131, Fort Mill, SC 29715, United States